Welcome to the Support Section - Knowledgebase

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Knowledgebase   Part Four Email Adding POP accounts Email Redirects/Forwards/Aliases Auto responders Manage Mailing Lists Accessing Your Email Email- TROUBLESHOOTING Using your Webmail FTP Adding FTP accounts Anonymous FTP controls FTP message FTP Sessions Adding POP accounts To create a new pop account, login to your CPanel, Next click add/remove accounts button. Here you will see a list of any POPs that you have created if any. To create a new one click the "Add Account link in the bottom of the page. Next fill in the blanks and click create. The server will create the POP for you, you can then either click the "Go back" link or the add/remove accounts link in the left menu again. Now you should see your newly created POP and the username you will need to use to check and send email with that account. Next you will need to set up your Email Client (such as Outlook, Eudora)... Accessing Your Email If using Eudora as your email client. This is a mail program that runs under MS Windows and Macintosh OS. Eudora connects to the mail server over the Winsock or Macintosh TCP/IP. Mail may be composed and read offline, but make sure that Winsock or TCP/IP is running before attempting to send or receive email. Although your account exists on our server, you won't be able to receive email at yourname@yourdomain.com until InterNIC has activated you in the domain name servers. After Eudora has been installed, it must be configured to point to your server. To do this, start Eudora and select "Settings" from the menu bar. Most of the options are self explanatory. Here are the steps you need to perform to set up Eudora: 1) Install and start up the Eudora program 2) Select "Settings" from the "Special" menu 3) Select the "Getting Started" tab, then under Real Name, enter your Real Name 4) Under "POP Account" put username@yourdomain.com 5) Leave Return Address blank unless you want people to send return email to you at a different email account 6) Under POP account put username@yourdomain.com again 7) Fill out the "Real Name" and "Return Address" as you did before *Please note: some access providers require that you use their SMTP setting. *Your incoming POP and outgoing SMTP server will be mail.Your_domain.com That's pretty much all the configuration Eudora needs. Many of the configuration areas will be filled in when you go to them, for instance it will usually fill in the POP account info where ever it needs it after you enter it the first time. Now, when you select "Check Mail" under the File menu, a window will pop up asking for your password. Enter in your password then click on the proceed button and Eudora will check to see if you have email. You can now send a test email message to yourself and then check to see if it gets returned to you. If you checked "Save Password", Eudora will not prompt you again for your password after the first time. If multiple users have access to your computer, and you don't want them to have access to your email account, make sure "Save Password" is unchecked. Your default email address is username@yourdomain.com, and that's where all your email will be sent to, unless other configurations take priority (such as autoresponders and redirects mentioned later). Mail program samples The sample assumes a domain name of domain.com Microsoft internet mail Full name = username Email = username@domain.com Internet Mail server = mail.domain.com Account/username = username@domain.com Pass = xxxxxx Smtp = mail.domain.com  From = anything@domain.com Netscape Your Name= Your Name User Name = username Email Address = username@domain.com Reply to = anything@domain.com Incoming Mail Server: mail.domain.com Outgoing Mail Server user name =mail.domain.com Outgoing Smtp = mail.domain.com Incoming = mail.domain.com Microsoft Outlook 1. After loading Outlook, choose Tools... --> Services ... (or Tools->Accounts) 2. Click add, and choose Internet E-Mail. Click OK. 3. In the General tab of the email Properties dialog box, fill in your personal information. 4. Click on the Servers tab, and fill in the server information: The Outgoing Mail (SMTP) should be your ISP (dialup account) ie. mail.earthlink.net (check with your ISP for this information) -OR- you may use: mail.domain.com The incoming mail server should be your domain information: Incoming (POP) server: mail.yourdomain.com The mailbox username is: user@domain.com The mailbox password is the password you assigned when creating the mailbox. There will be a box which asks 'my outgoing server (SMTP) requires authentication, THIS MUST BE CHECKED in order to send mail. Enter the same username and password as you did for the incoming mail server. 5. Your new settings will not take effect until you choose Exit and Log off on the File menu, and then restart Microsoft Outlook. If you are familiar with the shell (Unix) programs, "pine" and "mail", you can use either of these to check and send email as well. *Mail troubleshooting: If you are having trouble sending email, it is probably due to the auth scheme needed to allow you access to send mail using the server resources. What does this mean in English? In an effort to prevent unauthorized users form using the  server to spam, there are certain measures taken. These are, your user needs to check their email before trying to send an email. This is so the server may retrieve your ip that your user is logged in from thus given that ip permission to relay email using the server. To ensure the server authorizes your email you may need to adjust your email settings like so: > You will need to adjust your email settings using these instructions below. > In outlook goto > Tools --> Accounts --> > > Select Mail > Select the email account > Select Properties > Select the server tab > > Down the bottom of the page is a checkbox option that says > > My Server Requires Authentication > select it, click ok and you're done Email Redirects/Forwards/Aliases If your initial account login is username for the domain domain.com then you already have one POP3 account of username@domain.com . If you would like to receive email by the name of sales@domain.com or webmaster@domain.com for example, you can use an email forward. You can have as many forwards as you like to any single POP3 account. To make webmaster@domain.com point to your exsistin POP3 account like bob244535ew@aol.com follow these instructions. A.)In your web panel, goto the forwarders section. B.)Click the "Add Forwarder" link. Next there will be 2 boxes, the top one with a blank and the name of your domain like so : ________@domain.dom Fill in the missing part of the email address you want forwarded in the blank. Next you will see a completely blank box below the first blank box. This is where you enter the full email address of the account you want to recieve the forwarded mail. A full setup will look something like this ___bob@domain.dom forward_user@domain.dom Now to check any email to webmaster@domain.com simply check your email to the POP3 account testname@domain.com Alias This will allow you to have mail from one username forwarded to multiple mailboxes, for example, if you want mail to sales@yourcompany.com to forward to joe and mary's mailbox do this: Click Mail Manager, and Forwarders, add a forwarder for sales ---> joe@joesmail.com and another for sales ---> mary@marysmail.com (substitute joe and mary's real email address of course) Auto responders An auto responder is automatic email generated to a sender when a certain email address receives mail To create an auto responder login to your CP and click the Autoresponders button. Next click Add Auto responder. 1. The top box is where you complete the full address of email that should generate an auto response. 2. In the "From" box you should enter the name that the response should appear to come from such as "Support Dept, or John Doe" 3. In the "Subject" box you should enter what you would like the default subject to return to the user as in their email response. 4. And finally the "Body" is where you place the actual message that should be sent to the recipient. Mailing Lists In your CP click the Mail Lists link. 1. Click Add List and choose a name for your mailing list and a password to interface with your list. 2. To admin, setup, and modify your list click the "edit" link to the right of your list. 3. You will now be taken to a login form where you enter your list password and click "Let me in...". 4. Now you will be taken to a email list admin panel where you can change the configuration and many more aspects of your new list.   WEBMAIL To allow your email users to check their mail using webmail use the url: http://www.domain_name.com/webmail (replace domain_name.com with your domain name) Log in using the following: username = complete email address (i.e. user@domain.com) password = mailbox password FTP With the ftp account utility you can control ftp accounts for your users, or if your account has subdomain support you can add an ftp login for the subdomain. The number of FTP accounts you can create depends on the hosting package you ordered. To add and ftp account login to your CP and click FTP in the menu to the left. 1. Click add/remove accounts, there you will see any ftp accounts you created as well as a link to create more accounts. 2. Click the Add account link and enter the username and password you would like to use. 3. When you click create you account is setup and now you can either click go back or the add/remove link in the left menu to view your accounts. Note: when you add an additional email account, the new added username will need to be entered like this: user@domain.com when logging in with your FTP client. Anonymous FTP Here you can change setting on how anonymous ftp users should be treated, and change the anonymous upload policy as well. Click FTP in the left menu of your CP, then click the anon FTP control link. Now you will see two settings to control anonymous ftp active/inactive and upload/non-upload privileges. Click on anon FTP message to edit the default message your anonymous users will see when they login. FTP Sessions In the FTP sessions section you do not preset anything, here you can monitor any users that ftp into your site. Top Note: If you can access your control panel, you should not use these addresses, instead, use the support form in your control panel. This makes support much easier and includes information we need to process your request. If you can not access your site or your control panel, and need support use the link below: -Open a trouble ticket using email to: support@scorpionsystems.net Make sure to include: -Your Domain Name -Username -Problem you are having -Address we can reply to -Control panel password to verify your account (important!) Before you e-mail support, it is a good idea to consider that if a problem is server or network wide, we know about it. We have several systems montioring our servers and they notify us when there is a problem. Note: We do not offer telephone support at this time.